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Privacy Policy

Last Updated: 26, May 2026

Welcome to the Privacy Policy of Bitek Industries (Pty) Ltd (“Bitek”, “we”, “us”, or “our”). We operate the website bitek.co.za (the “Website”).

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, contact us, or use our services, in compliance with the South African Protection of Personal Information Act, No. 4 of 2013 (POPIA).

1. The Information We Collect

We may collect and process personal information that you provide voluntarily or that is gathered automatically when you interact with our website. This includes:

  • Contact Information: Name, email address, phone number, and physical/postal address when you submit an inquiry, request technical support, or complete a “Contact Us” form.

  • Business Information: Company name, job title, industry, and registration details when engaging with us for business-to-business transactions (e.g., procurement of feed and food additives or hygiene solutions).

  • Technical & Usage Data: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits, collected via cookies and tracking technologies.

2. How We Use Your Information

We process your personal information for lawful purposes aligned with our business functions, including:

  • To respond to your inquiries, provide quotes, or deliver technical advice and support.

  • To manage and fulfill business contracts, orders, and services.

  • To maintain, secure, and optimize the performance of our Website.

  • To comply with statutory legal, regulatory, and audit obligations in South Africa.

  • For marketing communications (where you have opted-in or where legally permitted), which you can opt-out of at any time.

3. Legal Basis for Processing

Under POPIA, we will only process your personal information if:

  • You have given explicit consent to the processing.

  • It is necessary to conclude or perform a contract to which you are a party.

  • It is required by law.

  • It protects a legitimate interest pursued by you or by Bitek Industries.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only under the following circumstances:

  • Third-Party Service Providers: With trusted business partners, suppliers, IT hosting partners, and logistics companies who assist us in operating our business and website under strict confidentiality agreements.

  • Legal Requirements: If required to do so by South African law, regulation, or a court order.

  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, or restructuring.

5. Cross-Border Data Transfers

Bitek Industries is proudly African, but we may utilize cloud-based IT services or software providers located outside of South Africa. We will ensure that any international data transfers comply with POPIA regulations, ensuring the recipient country has adequate data protection laws or that binding agreements are in place to safeguard your data.

6. Data Security

We implement appropriate technical and organizational security measures (such as firewalls, access controls, and encryption) to protect your personal information against accidental loss, unauthorized access, misuse, alteration, or disclosure. However, please note that no internet transmission or electronic storage system is 100% secure.

7. Data Retention

We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by South African law (such as for tax or accounting purposes).

8. Your Legal Rights (Under POPIA)

You have specific rights regarding your personal information, which you can exercise at any time:

  • Right of Access: You can request confirmation of whether we hold your personal information and obtain a copy of it.

  • Right to Correction: You can request that we update, correct, or delete inaccurate or incomplete information.

  • Right to Objection: You may object to the processing of your personal information for direct marketing purposes or on other reasonable grounds.

  • Right to Complain: You have the right to lodge a complaint with the South African Information Regulator if you believe your privacy rights have been infringed.

9. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze web traffic. You can choose to accept or decline cookies through your browser settings. Declining cookies may prevent you from taking full advantage of the Website’s features.

10. Contact Us & Information Officer

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to contact our Information Officer, please reach out via the details below:

  • Company Name: Bitek Industries (Pty) Ltd

  • Physical Address: 8 Hooker Street, Chloorkop, Kempton Park, Johannesburg, Gauteng, 1619, South Africa

  • Email: [Insert designated compliance email if different]

  • Phone: +27 (0)11 393 1182 / +27 (0)11 466 1751

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